Reference

Our Legal Terms for Indonesian Accounts

merpatislot operates under a clear legal framework that governs how your account, your data, and your transactions are handled — including deposits processed through DANA, OVO, GoPay and…

Jurisdiction-aware policyDANA, OVO, GoPay, QRIS coveredAccount data protectionTransparent access conditionsEnglish & Indonesia support
merpatislot Our Legal Terms for Indonesian Accounts
LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

If you have a question about our legal terms, a data request, or a dispute relating to your account transactions, our dedicated support team is reachable…

Live Chat Support Reach our support team through the live chat widget on merpatislot.
Email — [email protected] Send formal data requests, account-closure notices or legal dispute documentation directly to [email protected].
In-App Support Ticket Log into your merpatislot account, navigate to Account Settings, then select Submit a Support…
HOW WE HANDLE IT

Data, Cookies and Account Security Practices

merpatislot applies specific technical and procedural controls to protect your account and comply with the legal obligations that apply to Indonesian users.

Cookie Policy

We use session cookies to keep you logged in and analytics cookies to measure page performance. No advertising cookies from third-party networks are placed on your device. You can review cookie preferences from the footer of any merpatislot page without affecting your account session.

Data Retention Schedule

Account registration data is held for the duration your account is active plus 12 months after closure. Transaction records linked to DANA, OVO, GoPay or QRIS deposits are retained for 90 days and then anonymised unless a dispute is open.

Account Security Measures

Your merpatislot account is protected by bcrypt-hashed passwords and optional two-factor authentication via your registered mobile number. Login attempts from unrecognised devices trigger an email verification step before access is granted.

Right to Access Your Data

You may request a full export of the personal data we hold on your account at any time by submitting a request to [email protected]. We deliver the export as a structured file within five business days of verifying your identity.

Right to Request Changes

If your registered email, phone number or payment method linked to OVO or GoPay has changed, update it through Account Settings or contact support. Corrections to name or identity data require a short verification step to prevent unauthorised changes.

Who to Contact for Legal Requests

All formal legal correspondence — including data deletion requests, account freeze notices, or third-party legal orders — must be directed to [email protected] with your account ID in the subject line so the right team handles it immediately.

Common Legal Questions About Your Account

The questions below cover what we hear most from Indonesian account holders regarding their legal rights, data access, cookie usage, and account eligibility. If your question is not addressed here, contact us at [email protected] or open a support ticket inside your account.

Access to specific features and whether you may hold an account depends on local law. We apply jurisdiction checks at registration and will notify you directly if any restriction applies to your region or account type.

We retain transaction records tied to DANA, OVO, GoPay and QRIS for a minimum of 90 days. If a dispute is raised before that window closes, the relevant records are preserved until the case is fully resolved by our support team.

Yes. Email [email protected] with your account ID and the subject line 'Data Export Request'. We verify your identity first, then deliver a structured data export within five business days. No fee is charged for this request.

We use session cookies for login continuity and first-party analytics cookies to measure page performance. We do not place advertising cookies from third-party networks. Cookie preferences can be adjusted from the footer of any page on merpatislot.best.

Submit a closure request through Account Settings or email [email protected]. Once your identity is verified, account closure completes within 48 hours and personal data is anonymised in line with our 12-month post-closure retention schedule.

Formal legal orders must be sent to [email protected] with official documentation attached. Our compliance team reviews each order and responds within the timeframe required by the relevant legal authority, keeping your account information protected throughout.

Open a support ticket via Account Settings or email [email protected] immediately. Include your account ID and a description of the concern. We acknowledge all data complaints within 24 hours and aim to provide a resolution within five business days.